Terms & Conditions

Welcome to Just Feel Healthcare! We are delighted to have you as part of our community and look forward to providing you with exceptional aesthetic treatments and services. To ensure that every client enjoys a comfortable and rewarding experience at our clinics, we have established the following policies. Please take a moment to review them. Should you have any questions or require further clarification, do not hesitate to contact us.

General Information

All clients are required to provide their contact information to secure an appointment.

A comprehensive medical history must be completed during the initial appointment to ensure optimal treatment plans and results.

New patients must undergo a consultation before any treatment is administered. Treatment may be provided at the discretion of the practitioner during the initial visit.

All client information is confidential and protected in accordance with data protection regulations and legislation. We do not share any client information with third parties, and you will not receive any unwanted communications from us.

At JustFeel Healthcare, we cannot guarantee that you will be able to receive your chosen treatment on the day of your appointment. There are numerous factors that might prevent same-day treatment, including overfilled lips, medication interactions, nerve issues, scar tissue, allergies, immunosuppressants, ongoing medical conditions, and more – if you are unsure, please get in touch first prior to making a booking. A thorough assessment by a qualified aesthetics clinician is necessary to determine the most appropriate treatment plan and ensure the desired outcome.

Occasionally, we must defer treatment following the consultation due to undisclosed medical conditions, previously omitted information, or poorly placed fillers from another practice. These issues can only be identified during the consultation process. While we strive to provide comprehensive pre-treatment information, it is impossible to cover every potential obstacle in advance. The consultation is essential for assessing suitability, reviewing medical history, and obtaining informed consent.

Most patients inform us of any concurrent treatments, medications, or potential conflicts prior to their appointment. It is your responsibility to notify us of any ongoing medical issues, aside from contraceptive use. We can work with existing fillers, provided they are properly placed and smooth. If not, we may need to dissolve them first to ensure optimal results.

Botox

As Botox is a Prescription Only Medication, a thorough medical consultation and a prescription from a suitable prescriber are required before any treatment can be administered.

Late Arrivals

We understand that your schedule may sometimes cause delays. If you anticipate being late, please notify us by phone. If you are more than 15 minutes late, your appointment may be rescheduled or given to another client. If we are able to accommodate your late arrival, we may not be able to complete the full service you booked.

Cancellation Policy

We strive to be as flexible as possible with appointment cancellations. If you need to cancel your appointment, please provide at least 72 hours notice. Failure to do so may result in the forfeiture of your deposit.

If you do not attend your scheduled appointment without prior notice, your deposit will not be refunded.

Follow-up appointments after Anti-Wrinkle injections are provided free of charge for two weeks after the initial treatment. However, no top-up will be available if you fail to attend your review appointment 2 weeks after treatment.

Please inform us if you are feeling unwell on the day of your appointment, as many treatments are contraindicated if you are experiencing certain conditions such as cold sores, skin infections, or colds.

We reserve the right to refuse treatment at any time if the medical professional believes it is not in the patient’s best interest or if the treatment is deemed unsuitable.

Children & Young Persons

No treatment will be provided to individuals under the age of 18. Photographic ID must be presented at all appointments.

Please refrain from bringing children to the clinic unless they are old enough to be left unattended.

Refunds

Our fees cover the delivery of treatment and associated services, including consultation, candidate selection, information and advice, safe treatment with suitable products, support, advice on aftercare, and follow-up appointments if necessary.

While we endeavour to provide excellent service and prioritize our patients’ interests, we cannot guarantee specific results. Therefore, we do not offer refunds if the achieved results do not meet your expectations.

Privacy Policy

We collect and store any information you provide to us, such as your name, email address, and purchase history, in accordance with applicable data protection regulations.

Your personal information is used solely for the purposes stated and will not be shared with third parties without your consent.

Our website is hosted on the WordPress platform, which provides us with the online platform to offer our services. Your data may be stored through WordPress’s data storage, databases, and applications, which are secure and protected by a firewall.

We may contact you regarding your account, to provide assistance or support, to send you updates about our company, or for other necessary purposes. If you do not wish to receive such communications, please contact us directly via the contact us page.

We reserve the right to modify this privacy policy at any time. Any changes or clarifications will be effective immediately upon posting on our website.

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us directly via the contacts page on our website.

By accessing and using our website and services, you agree to comply with the above terms and conditions. If you have any questions or concerns, please do not hesitate to get in touch. Thank you for choosing Just Feel Healthcare!